HEXA2 Telepresence:

How to choose the system that is best suited for you.

 

In the world of communications, video conferencing, web conferencing and online meetings are becoming important tools for organizations that must communicate fast with staff, clients, supply chain, and shareholders in different geographical locations. Chances are that you have been considering utilizing web conference technology for your enterprise.  It is important to first outline your requirements and then compare them with various online conferencing systems that are being offered in the marketplace. Here are a few tips when you think about a system:

 

1. Browser based system or Proprietary software?

The earlier web and video conferencing applications had their own software and even specific hardware peripherals to install. Now it is possible to utilize platforms for web conferencing that run on all browsers and all operating systems without the need for special changes on security policies. Take a look at the various systems being offered.  Make sure their features support reliable, scalable, and even secured PCs, MACs and Linux systems without violating your security policies.

 

2. One location or Multi locations?

Some web conferencing systems are designed to connect two or more specific locations. Some are one to one (e.g. Skype, Yahoo, MSN). If you communicate with a head office and or a fixed branch office, you might resort to a fixed connection system. However, if you desire to connect with a variety of locations or allow people anywhere to join your conferences or meetings then you should choose a system that allows you to add users no matter where they log in from.

 

3. Are downloads or installs needed?

These days many, if not most offices, and even individual computers connected to the Internet are protected by firewalls or administrative rights. IT professional are concerned with security while the users should resort to minimum permission based configuration. Remember you may be a power user on a computer but how about everyone else you are meeting with?

 

4. How important is video to you?

If you would like to see your colleagues and staff as they participate in your meetings, then you will need a system that allows some locations to hook up to the meeting with a laptop, Wi-Fi, and a Webcam. Determine how many connections you’ll require.  Choose the one that best meets your immediate and long-term scalabilities.  Pay close attention to the quality of video and audio.

 

5. Needed features?

Moderator controlled environment, live audience video, VoIP, text chat, and online presentation are some of the current features you should look for.  Make a list of the communications features that you need and match them to the capabilities of each system that you consider.

 

6. Budget restriction, Platform Finance?

Of course you want the most features that are possible but you also have to weigh-in the costs. When you make your decision, keep in mind the benefits that you will obtain by communicating online must outweigh, the cost of actual expense line item underlined as T&E (Travel & Entertainment).  Compare and build cost savings matrix against the fees charged by the conference technology providers. Select a communications package that should provide the most favorable return on investment.

 

7. Support?

As a platform supplier, we maintain 99.9% SLA.  Hence, customer support is a must.

 

Contact: sales@hexa2.com